Who we are

Our website address is: https://richardmrsmith.com.

Privacy Policy

Is important that our customers feel they can view our website and retain our services if required with confidence that their privacy will be protected. We adopt the following measures as a matter of policy:

1. We only request from you adequate information to make a basic analysis of the collective data to improve our product offerings.

2. Information, Data and Cookies We may retain information passed to us by any means of communication, so as to answer queries and maintain commercial records in accordance with normal business and legal practice. The interactive use of our websites requires that cookies be loaded onto users’ computers. The use of our websites is deemed to imply permission for this. All cookies loaded by our websites can be deleted. They do not have a function beyond interaction with our websites

3. We do not sell customer data nor pass it on to third parties.

4. We do not knowingly engage in telephone marketing to private numbers. If we contact private individuals by phone, it will normally be to answer your query so as to ensure prompt service.

5. We may occasionally send you information about our products and services that may be of interest to you by e-mail. We respect requests to opt out of receiving such e-mails.

6. GDPR Compliance: We retain data given by customers as required to process their enquiries. These are held both on computer records. The computer records are only accessible via password-protected PCs. Data we hold includes Name and address, phone no, and e-mail address. Additionally, we may retain e-mails and other correspondence you send us. We do not store any other personal customer information. Paper records are archived for the statutory min of six years and will be destroyed by shredding or incineration. Subject to prudent verification, we will provide customers with the information we hold on them on request. We will comply with verified requests to correct data and to delete it where we can do so whilst complying with our legal obligations to hold auditable accounts for the statutory period (currently six years).

Please feel free to contact us to discuss this policy if you have any questions.